Hello,

I think that freetext have the same goal as dynamic field in lastest version

As I understand they can be used to customize your installation

To be concrete, we use dynamic fields to allow customer to say, when submitting a ticket :

'this ticket is private' or 'this ticket is a company ticket' I want to share it with other

After that , I develop a small piece of code to play with customerID of tickets having IsCompanyTicket (name of my dynamic field) set to true.

At the current time this 'piece of code' is run asynchronously (GenericAgent) but we can also trigger action using event

Hope this is helpful

Bernard

Le 12 juil. 2012 à 11:18, Ralf Mueller a écrit :

Hi,

I'm a little bit confused about the use of the freetext fields.

I have read the documentation, activated the fields in sysconfig and now I am able to use the fields for my tickets.

But what for?
What is the sense of these fields? Can someone please give me a real world examples for how/why to use these fields?

Thanks!

Ralf

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Bernard CHAMBON
IN2P3 / CNRS
04 72 69 42 18