I`m so sorry but it gave me when I ran the crontab -l -u otrs no crontab for otrs
How can added cron job for otrs
Thanks,
Yousef
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr
Sent: Wednesday, March 06, 2013 4:15 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] GenericAgent
On 6 March 2013 11:36, Yousef Hamad
What do you mean crontab? Is the crontab the same folder below Opt/Otrs/Var/Cron ?
I configured the Generic_Agent_Database:
# start generic agent every 10 minutes */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
And put the Generic_Agent inactive.
Yousef
So just configuring the file doesn't activate the cron job. See http://doc.otrs.org/3.2/en/html/manual-installation-of-otrs.html#cronjobs Steve --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs