Hello Laurent, I am not using escalation tickets, let me know if you find anything. Thanks, Yael. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost Sent: Wednesday, August 01, 2007 4:31 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] 'Compose Answer' menu in zoom view Hi Yael, I saw the same thing on my side yesterday and currently trying to understand what is the cause to this problem ? No precise hints for the moment :o( Question : are you using Escalation tickets also please ? I wonder if there's not something link with escalation about this problem ... Thanks for your answer. BR, Laurent Le mercredi 01 août 2007 à 14:53 +0300, Yael Naveh a écrit : Dear list, When I zoom into a ticket the ‘Compose Answer’ option at the right side disappears. How can it be customized? Thanks, Yael. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/