Re: [otrs] Letting customers choose a FreeText option when they createa ti cket

21 Apr 2004

      On Thu, 1 Apr 2004 19:27:36 +0200
"Robert Kehl"  wrote:
...
On Monday, March 29, 2004 4:44 PM
Covert, Jake  wrote:
...
Didn't quite fix it.  Here is the portion of my
Have a look in
Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some
commented lines there, that, when uncommented, perform exactly what
you want.
Please note:
The above is true for file revision v1.10, it may well be you'd have
to upgrade to that version. Update Kernel/Modules/CustomerMessage.pm
to revision 1.27 (not 1.28).
Let me know if it works,
Robert Kehl
Hi,

   I have try this and this works but this cause an error when a
customer click, the error "Need TicketID!" is displayed with no trace
or comments.

I use O.T.R.S 1.2.2 (1.2.3 before the end of the week ;) )
I use the v1.27 of /Kernel/Modules/CustomerMessage.pm

I have no trouble with the v1.26 of this file (but the 1.26 don't
display freetext :)

I send here instead of dev mailling list because the this thread begin
here and perhaps peoples are in the same case :)

	any suggestion ?

		Yann

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Re: [otrs] Letting customers choose a FreeText option when they createa ti cket

Yann RICHARD