19 Apr
2007
19 Apr
'07
10:15 a.m.
Орлов Олег schrieb:
Hi !
To allow to write notes into all queues, some agents group have RW rights for these groups.
Same group creates new tickets in 2 input queues. In "New Phone" form in field "for" thay can see all 10 queues.
It' s possible to limit list of groups to reduce input errors ?
How this can be done ?
Should be no problem => see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68