CustomerAuth is Authentication and CustomerUser is OTRS lookup.

If CustomerUser is default (OTRS database), then the customer must be manually created with the same login as ldap/ad.
If CustomerUser is set for ldap (in Config.pm) then the authentication will match the user. http://forums.otterhub.org/viewtopic.php?f=60&t=16543 might help?


On Fri, Aug 2, 2013 at 10:26 AM, Erik van Ast <Erik.van.Ast@suzohapp.nl> wrote:
Hi everyone,

I have solved the problem of not being able to save anything in the "SysConfig" area by running the SetPermissions.pl command correctly.
The problem with (new) customers not able to log on, still persists however. Older users on our network that have been there for many years can log on without a problem, but newer users that are member of the same group in Active Directory cannot log on and when they try they see the following message :" Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."
When I look in the System log, I also see the following (logging on with user FerryB): "No such user 'FerryB'!" and in the same second " CustomerUser: FerryB (CN=Ferry Bostelaar,OU=Verkoop,OU=Suzo NL,DC=Suzo,DC=int) authentication ok (REMOTE_ADDR: 192.168.1.125)."...
So authentication is OK, but the user is unable to log on as customer...
This is a problem since I upgraded OTRS a couple of times... Users that have been here for many years are able to log on, but this particular user is here less than a year and he is unable to log on...

Who can help me out?

Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
_______________________________________________________________

Erik van Ast
_______________________________________________________________
  

-----Oorspronkelijk bericht-----
Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens otrs-request@otrs.org
Verzonden: vrijdag 2 augustus 2013 14:00
Aan: otrs@otrs.org
Onderwerp: otrs Digest, Vol 59, Issue 2

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Today's Topics:

   1.  Add more "Ticket Information" (Esteban Monge)
   2. Re:  Add more "Ticket Information" (Alvaro Cordero)
   3. Re:  Lock agent access to archived tickets (Gerald Young)
   4.  Customers are not being added automatically. Worked in
      previous versions, but not anymore after update. LDAP...
      (Erik van Ast)


----------------------------------------------------------------------

Message: 1
Date: Thu, 01 Aug 2013 08:43:38 -0600
From: Esteban Monge <esteban@nuevaeralatam.com>
Subject: [otrs] Add more "Ticket Information"
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <51FA741A.2050300@nuevaeralatam.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hello folks I want to add more information to Ticket Information in Ticket Zoom, for example add a DynamicField, but I can't find information about that, "Googling" the information is old and deprecated. I have OTRS 3.1.x

Regards




------------------------------

Message: 2
Date: Thu, 1 Aug 2013 09:18:10 -0600
From: Alvaro Cordero <alvaro@gridshield.net>
Subject: Re: [otrs] Add more "Ticket Information"
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
        <CAKzf-ZML2Y9gu8_6Op9rKZFv=X+S_DoouDFm_RNCfLOTnZJ5bA@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hello Esteban, If you wan't to publish Dynamic Fields in Ticket Zoom look in Sysconfig for TicketZoom

Ticket::Frontend::AgentTicketZoom###DynamicField

There you can set your Dynamic Field Viewable.


Also if you wan't to see them for example in the Queview Dashboard.

Then you look for TicketOverview and in the corresponding section enable them.
 Ticket::Frontend::OverviewSmall###DynamicField




2013/8/1 Esteban Monge <esteban@nuevaeralatam.com>

> Hello folks I want to add more information to Ticket Information in
> Ticket Zoom, for example add a DynamicField, but I can't find
> information about that, "Googling" the information is old and
> deprecated. I have OTRS 3.1.x
>
> Regards
>
>
> ------------------------------**------------------------------**------
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> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail
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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net
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Message: 3
Date: Thu, 1 Aug 2013 11:29:50 -0400
From: Gerald Young <crythias@gmail.com>
Subject: Re: [otrs] Lock agent access to archived tickets
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
        <CAKk-oUKJDBz-Gwf4Dr3cdZ9nAjGfyJBpSubSm9EsGwUXp_Oqdg@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Another option is to move the tickets to a queue with a group that doesn't have permissions for those people.


On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem
<dvanadrichem@gmail.com>wrote:

> Hi all,
>
> I have a system quite a lot of archived tickets by now.
> Currently it is possible access these tickets via the search-attribute
> or by typing in the ticketnr in the addressbar.
>
> Is it possible via ACL to block access to these tickets altogether?
> Or if that is not possible, at least block the archive search-attribute?
>
> Thanks in advance.
> Dion
>
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> Archive: http://lists.otrs.org/pipermail/otrs
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Message: 4
Date: Fri, 2 Aug 2013 12:33:43 +0200
From: "Erik van Ast" <Erik.van.Ast@suzohapp.nl>
Subject: [otrs] Customers are not being added automatically. Worked in
        previous versions, but not anymore after update. LDAP...
To: <otrs@otrs.org>
Message-ID:
        <80A72F1B1CFF80409D8E422437CEDC9A0371AF8F@srv03-suzo-03.Suzo.int>
Content-Type: text/plain; charset="iso-8859-1"

Hi all,



We have updated our OTRS version a couple of times and now I see that it works good, but I miss a lot of users in the "Customers" area. Customers should automatically be imported and we use an LDAP (Windows 2003 domain) connection for that... Nothing has changed in the config, but if I try to edit the "Frontend::Customer::Auth" and save it, I get the message below. Does it have something to do with it?

We use OTRS version 3.2.9, running on OpenSUSE 11.2...


Error Message: Can't write ConfigItem!

Error details:
Backend ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Fri Aug 2 12:28:34 2013 Message: Can't write ConfigItem! RemoteAddress: 192.168.1.125 RequestURI: /otrs/index.pl Traceback (27947): Module: Kernel::Modules::AdminSysConfig::Run (OTRS 3.2.9) Line: 201 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.9) Line: 863 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31



Met vriendelijke groet / Kind regards / Mit freundlichem Gru?, _______________________________________________________________

Erik van Ast




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