Can anyone help me with this issue?
Will Bradshaw
Network Administrator
Jungle Jim's Intl. Market
Phone: 513.674.6030
Mobile: 513.218-1322
Fax: 513.674.6001
http://www.junglejims.com
On Mon, Oct 18, 2010 at 12:47 PM, Will Bradshaw
We are upgrading from OTRS 2.0.4 (Debian 4.0) to OTRS 2.4.7 (Ubuntu 10.04 Server). These are two completely different machines, but I need to migrate my data from the old system to the new. What steps should I take to use the backup.pl and restore.pl respectively. I understand that I will also need to run a DBUpdate-to-2.4.pl.
Just to recap, here is my setup:
BOX1 OTRS 2.0.4 using mysql
BOX2 OTRS 2.4.7 using mysql
What do I need to do moving forward to get all of my existing data from BOX1 to BOX2 and convert the database to 2.4?
Will Bradshaw Network Administrator Jungle Jim's Intl. Market Phone: 513.674.6030 Mobile: 513.218-1322 Fax: 513.674.6001