Reinhard: I had the same issue and after several attempts I modified this procedure Adding the FAQ** parts: These instructions are for people upgrading OTRS from "2.0" to "2.1". **) FAQ Module: If you intend to install the FAQ module after update: a) log into your system as root@localhost (or equiv) b) goto Admin --> Groups and rename FAQ to something else maybe XX c) check to make sure that no one belongs to this group. *) Stop all your services (e. g. rcotrs stop-force) *) Backup everything (database, Kernel/Config.pm, Kernel/Config/GenericAgent.pm, var/*) (Remember: 80% of all config settings are renamed in OTRS 2.0, so most of the Kernel/Config.pm settings will not be compatible) *) Make sure that you have backed up everything ,-) *) If possible try this install on a separate machine, although I had always only production machines to upgrade *) Install the new release (tar or RPM) **IGNORE DATABASE UPGRADE ERROR MESSAGES DURRING THE UPGRADE !! **YOU JUST UNLOADED IT WITH rcotrs stop-force! - ITS OK ! *) If you use the tar: a) the otrs themes between 2.0 and 2.1 may are _not_ compatible (don't us the old theme)! *) Run 'SuSEconfig' *) Update the MySQL database: *) restart MySQL with 'rcmysql start' then execute: cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u root otrs *) Execute /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs wwwrun root www (or equiv for your system) **) run a 'chmod 767 /opt/otrs' or you will not be able to install additional online packages *) Restart your services (e. g. rcotrs restart-force or each service manually) **) FAQ Module: a) log into your system as root@localhost (or equiv) b) download/install FAQ module via Admin --> packages c) do a 'rcotrs restart-force' d) re-login as root@localhost (or equiv) e) a new 'faq' group will now exist, add your users to that group f) make the old group XX invalid. EOF Enjoy your day! Gregory. *------------------------------
Reinhard.Travnicek@x-tech.at 10/9/2006 7:18:21 am >>>
Hi, This ist he procedure I took form y upgrade: I'v done a complete new installation of OTRS 2.1.1 on a new hardware (SUSE 9.3) <snip> Reinhard Travnicek mailto: reinhard.travnicek@x-tech.at