Re: [otrs] How to filter incoming mail looking for ticket number in the body of a message

Hi,

So, we would like to do something like this: every mail arrived from the partner's address, must be considered a follow-up of the ticket stated in the body.

Any idea on how to approach this? Where to look for?

(not tested) A postmaster filter should do. (Agent / Admin-area / Postmaster filter) You can match something in body (using standard perl regexp) and then use that match to set the value of some header, for example an header determining which ticket is being followed-up. Best regards Miroslaw Baran