8 Feb
2010
8 Feb
'10
8:52 p.m.
Hi, On 05.02.2010, at 14:28, Martignier, Philippe wrote:
The problem was found because of notifications for follow-up not coming (when a customer gives a reply there was no notification because it is send to the owner of the ticket … and in this case it was the root system the owner …)
Search the SysConfig for OnlyToOwner or similar words ... there are a few settings where you can configure that all Agenst are informed by receiving a notification on Follow-Up. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!