Re: [otrs] Mix funcionality of Customer Inteface and Agent Interface

Marco Vannini ha scritto:

I know that there is a

Ticket::AgentCanBeCustomer: Can an agent also be a customer via the agent interface? (Default: No)

in sysconfig but i never tryied out...

I found someone who had tried this solution but It's not what it seems. Here it is what I found: http://www.mail-archive.com/otrs@otrs.org/msg01935.html Another solutions for my problem is let a Customer become owner of a ticket. That should resolve. Anyone know if is it possible for a customer become ticket's owner??? By default olny Agent are ticket's owner. Thanks for help