Hello,
I’m trying to understand how to make RPC requests to OTRS. By now, I’ve been able to make RPC requests with simple answers (such as CustomerUserObject->CustomerName or TicketObject->TicketCreate) but I’m stuck trying to get complex data (such as TicketObject->ArticleGet).
I’ve initialized SOAP::Lite with “trace => 'all'”, so I can get debug info.
I have two cases. In the first case, I try to get TicketObject->ArticleGet providing ArticleID and UserID. In this case, XML response has the information about the article, but my perl var only has the first component. When I declare the var as an array, it only has one element and it contains the same first component.
In the second case, I try to get TicketObject->ArticleGet providing TicketID and UserID. In this case, XML response has the information about the ticket and its 2 articles, but my perl var only has the info about the first article.
Can anyone show me how to correctly get this info using RPC? I guess my perl is wrong, but I don’t see where...
Next you can see my perl code and the XML response for each case. perl output and debug info has been stripped of redundant lines that are not relevant to the problem
case 1: TicketObject->ArticleGet providing ArticleID
perl code
use SOAP::Lite( 'autodispatch', proxy => 'http://my_host/otrs/rpc.pl' , trace => 'all');
my $User = 'soap_user';
my $Pw = 'soap_password';
my $RPC = Core->new();
my %Article = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'ArticleGet', ArticleID => $_[0], UserID => 1)
|| die "Failed to get article: $!";
print "size of hash: ". keys (%Article) ."\n";
while ( my ($key, $value) = each( %Article ) ){
print "$key => \n";
print "\t$value\n";
}
perl output
size of hash: 1
Age =>
debug info
SOAP::Lite::call: ()
SOAP::Serializer::envelope: ()
SOAP::Serializer::envelope: new
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Transport::HTTP::Client::send_receive: HTTP::Request=HASH(0x10ecf1c)
SOAP::Transport::HTTP::Client::send_receive: POST http://soticprotrs02v.ssib.es/otrs/rpc.pl HTTP/1.1
Accept: text/xml
Accept: multipart/*
Accept: application/soap
SOAP::Lite::call: ()
SOAP::Serializer::envelope: ()
SOAP::Serializer::envelope: Dispatch soap_user soap_password TicketObject ArticleGet ArticleID 9 UserID 1
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Transport::HTTP::Client::send_receive: HTTP::Request=HASH(0x10ea654)
SOAP::Transport::HTTP::Client::send_receive: POST http://soticprotrs02v.ssib.es/otrs/rpc.pl HTTP/1.1
Accept: text/xml
Accept: multipart/*
Accept: application/soap
Content-Length: 823
Content-Type: text/xml; charset=utf-8
SOAPAction: "/Core#Dispatch"
<?xml version="1.0" encoding="UTF-8"?>
http://www.w3.org/2001/XMLSchema-instance" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
soap:Body
<Dispatch xmlns="/Core">
<c-gensym4 xsi:type="xsd:string">soap_user</c-gensym4>
<c-gensym6 xsi:type="xsd:string">soap_password</c-gensym6>
<c-gensym8 xsi:type="xsd:string">TicketObject</c-gensym8>
<c-gensym10 xsi:type="xsd:string">ArticleGet</c-gensym10>
<c-gensym12 xsi:type="xsd:string">ArticleID</c-gensym12>
<c-gensym14 xsi:type="xsd:int">9</c-gensym14>
<c-gensym16 xsi:type="xsd:string">UserID</c-gensym16>
<c-gensym18 xsi:type="xsd:int">1</c-gensym18>
</Dispatch>
SOAP::Transport::HTTP::Client::send_receive: HTTP::Response=HASH(0x1547ed4)
SOAP::Transport::HTTP::Client::send_receive: HTTP/1.1 200 OK
Connection: close
Date: Wed, 19 Oct 2011 10:08:54 GMT
Server: Apache/2.2.3 (CentOS)
Content-Length: 11151
Content-Type: text/xml; charset=utf-8
Client-Date: Wed, 19 Oct 2011 10:08:55 GMT
Client-Peer: 10.215.240.99:80
Client-Response-Num: 1
SOAPServer: SOAP::Lite/Perl/0.714
<?xml version="1.0" encoding="UTF-8"?>
http://www.w3.org/2001/XMLSchema-instance" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
soap:Body
<DispatchResponse xmlns="/Core">
<s-gensym861 xsi:type="xsd:string">Age</s-gensym861>
<s-gensym863 xsi:type="xsd:int">782743</s-gensym863>
<s-gensym941 xsi:type="xsd:string">ArticleID</s-gensym941>
<s-gensym943 xsi:type="xsd:int">9</s-gensym943>
</DispatchResponse>
SOAP::Deserializer::deserialize: ()
SOAP::Parser::decode: ()
SOAP::SOM::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::SOM::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Transport::HTTP::Client::DESTROY: ()
SOAP::Parser::DESTROY: ()
SOAP::Transport::DESTROY: ()
SOAP::Serializer::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Deserializer::DESTROY: ()
SOAP::Lite::DESTROY: ()
-------------------------------------------------------
case 2: TicketObject->ArticleGet providing TicketID
perl code
use SOAP::Lite( 'autodispatch', proxy => 'http://my_host/otrs/rpc.pl' , trace => 'all');
my $User = 'soap_user';
my $Pw = 'soap_password';
my $RPC = Core->new();
my $ArticleIndex = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'ArticleGet', TicketID => 4, UserID => 1)
|| die "Failed to get article: $!";
print "size of hash: ". keys (%$ArticleIndex) ."\n";
while ( my ($key, $value) = each( %$ArticleIndex ) ){
print "$key => $value\n";
}
perl output
size of hash: 2
Age => 1044565
ArticleID => 2
debug info
SOAP::Lite::call: ()
SOAP::Serializer::envelope: ()
SOAP::Serializer::envelope: Dispatch soap_user soap_password TicketObject ArticleGet TicketID 4 UserID 1
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Transport::HTTP::Client::send_receive: HTTP::Request=HASH(0x10eab94)
SOAP::Transport::HTTP::Client::send_receive: POST http://soticprotrs02v.ssib.es/otrs/rpc.pl HTTP/1.1
Accept: text/xml
Accept: multipart/*
Accept: application/soap
Content-Length: 822
Content-Type: text/xml; charset=utf-8
SOAPAction: "/Core#Dispatch"
<?xml version="1.0" encoding="UTF-8"?>
http://www.w3.org/2001/XMLSchema-instance" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
soap:Body
<Dispatch xmlns="/Core">
<c-gensym4 xsi:type="xsd:string">soap_user</c-gensym4>
<c-gensym6 xsi:type="xsd:string">soap_password</c-gensym6>
<c-gensym8 xsi:type="xsd:string">TicketObject</c-gensym8>
<c-gensym10 xsi:type="xsd:string">ArticleGet</c-gensym10>
<c-gensym12 xsi:type="xsd:string">TicketID</c-gensym12>
<c-gensym14 xsi:type="xsd:int">4</c-gensym14>
<c-gensym16 xsi:type="xsd:string">UserID</c-gensym16>
<c-gensym18 xsi:type="xsd:int">1</c-gensym18>
</Dispatch>
SOAP::Transport::HTTP::Client::send_receive: HTTP::Response=HASH(0x154802c)
SOAP::Transport::HTTP::Client::send_receive: HTTP/1.1 200 OK
Connection: close
Date: Wed, 19 Oct 2011 09:55:11 GMT
Server: Apache/2.2.3 (CentOS)
Content-Length: 9034
Content-Type: text/xml; charset=utf-8
Client-Date: Wed, 19 Oct 2011 09:55:12 GMT
Client-Peer: 10.215.240.99:80
Client-Response-Num: 1
SOAPServer: SOAP::Lite/Perl/0.714
<?xml version="1.0" encoding="UTF-8"?>
http://www.w3.org/2001/XMLSchema-instance" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
soap:Body
<DispatchResponse xmlns="/Core">
<s-gensym1663>
<Age xsi:type="xsd:int">1044565</Age>
<ArticleID xsi:type="xsd:int">2</ArticleID>
</s-gensym1663>
<s-gensym1665>
<Age xsi:type="xsd:int">1044565</Age>
<ArticleID xsi:type="xsd:int">13</ArticleID>
</s-gensym1665>
</DispatchResponse>
SOAP::Deserializer::deserialize: ()
SOAP::Parser::decode: ()
SOAP::SOM::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::SOM::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Transport::HTTP::Client::DESTROY: ()
SOAP::Parser::DESTROY: ()
SOAP::Transport::DESTROY: ()
SOAP::Serializer::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Deserializer::DESTROY: ()
SOAP::Lite::DESTROY: ()
Kind regards,
Juan Clavero Almirón
