I need to modify the Criticality names in Services.  The defaults are "1 very low", "2 low", etc.  I need them to read "Undefined", "Low", "Medium", etc.  I have looked everywhere I can think of but I am not able to find the files/settings to modify.

Background:  Our current ticketing system has the priorities/criticalities of Undefined, Low, Medium, High, Critical.  I need to change the default names to avoid confusion when we transition to OTRS.  I also need to change the criticality names so that the criticality matrix will be easier to understand for future administrators.  I am running OTRS::ITSM 3.0.7::3.0.3.

~Nathan Unsworth
M - 801.864.5734 | W - 650-385-2900 x75099
nathan@sqwishy.net | www.sqwishy.net