Ale,

If you followed the same installation method that I used, you will have a OTRS config directory under Apache called "conf.d".  In that directory, you should have a file called "otrs.conf".

In that file, you will have something that looks like this : 

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

You can add an additional alias as follows : 
Alias /operators "/opt/otrs/var/httpd/htdocs/"

That will allow you to use the link you want.  Be sure to restart Apache after doing this.

Good Luck,
Justin Noel
http://www.calendee.com

On Wed, Mar 3, 2010 at 11:09 AM, Alessandro d'Ambrosio <alessandro.dambrosio@unimi.it> wrote:
Hi,
 
I would like to redirect the agents login page
(http://mydomain/otrs/index.pl) to another as http://mydomain/operators  to avoid
that agents type the full link.
 
I've tried to edit the httpd.conf  file but it doesn't work.. Maybe not
Correctly?
 
Some time ago I redirected the customer users login page from http://mydomain/otrs/customer.pl to another as http://mydomain creting into the root of my webserver folder an index.html file that contains only the following: 
 
<meta http-equiv="Refresh" content="0; url=http://LONG URL TO YOUR CUSTOMER
PAGE HERE">
 
 
How can I do the same thing for users/agents? 
 
Thanks 
 
 
 
 
Ale

 

 


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