Hi,

I’d like to transport a few values from a proprietary mailing tool into OTRS system. I think the X-OTRS-TicketKey/Value headers could help me to get the stuff into OTRS database.

My problem is, that OTRS seems to ignore these headers. Nothing happens. Other X-OTRS headers like the one for setting the queue are doing their job perfectly.

Any idea? Is there a configuration option (beside the watched headers listing) that could be the problem?

Sample headers of a test mail:

X-OTRS-TicketKey2: original-date-mssql

X-OTRS-TicketValue2: 2009-09-01 08:09:06

X-OTRS-TicketKey3: original-date-unix

X-OTRS-TicketValue3: 1251787566

OTRS Version is 2.4.5

Thanks for your help.

- Timo