Re: [otrs] Moving a locked ticket to a different queue

8 May 2008

      I think so... Cause I believe I have done that before.

Not certain what exact permissions are required.  I think it may just
necessitate the authority to move tickets.

Q out...
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Sent: Thursday, May 08, 2008 4:05 AM
Subject: [otrs] Moving a locked ticket to a different queue
Hi.
Is it possible for a supervisor to move a ticket locked by an 
agent to another queue without taking ownership of the ticket?
--
Lars

Re: [otrs] Moving a locked ticket to a different queue

LQ Marshall