I'm no expert in OTRS, but maybe it's a Linux permissions issue?
Your OTRS files and dirs need to allow access to both user OTRS and group
APACHE - at least that's how my installation is and it's working fine...
//M
On Fri, Oct 21, 2011 at 9:30 PM, Arturo Castro
Hi this is my first post. I've searched previous posts and googled for this issue, but I can't get a solution yet.
the issue is that when a customer clicks over a ticket, instead of it, an error message is displayed:
******************************************************************************************** Oops! An Error occurred.
Error Message: No Permission to use this frontend module!
Please contact your administrator.
<![CDATA[ Message: No Permission to use this frontend module! Comment: Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]>
You canSend a bugreport or go back to the previous page.
Error Details:
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46
******************************************************************************************** I have been reviewing the System parameters for a couple of days, but I still don't find where the permission got lost... I'd appreciate any help...
Thanks! Arturo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs