6 Jan
2004
6 Jan
'04
2:20 p.m.
Hi, On Tue, Jan 06, 2004 at 08:11:34AM -0600, Grimes, David wrote:
Did you configure the queue properties for notification? There is also user properties for notification as well... you probably checked those but I'm pretty sure that they are off by default.
Opps. Jepp. For agent notifications you also need to set it in the user preferences. http://doc.otrs.org/1.1/html/system-notification.html#SYSTEM-NOTIFICATION-AG...
HTH DG
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!