Re: [otrs] Agent notification not working

11 Mar 2010

      To have default notifications, you must have nothing in 
Notification(event) and have your language::Agent::NewTicket line to 
custom your text in Notification.
Do you try your notifications by creating new tickets ? Or just 
follow-up (respond to an older one) ? In this case, in the queue config, 
you must put follup-up : possible or create new.
Can you send email from OTRS to an agent ? Try to use Admin notification 
in admin area to test it.

Hope this help.

Le 11/03/2010 10:37, manish ramteke a écrit :
...
Hi,
Yes ticket is in that particular queue.yes is selected for required colum.
"Do you play with notification(event) for event TicketCreate ?" .what 
settings are required for
this.
Are there any settings required for Notification and 
Notification(event) in admin area.
Nothing relevant is seen in the logs.
Thanks
On Thu, Mar 11, 2010 at 1:54 PM, Guillaume Rehm mailto:Guillaume.Rehm@bnu.fr> wrote:
your ticket is in this queue ?
    In preference of the agent, do you have selected yes for the
    middle column (about notification).
    Do you play with notification(event) for event TicketCreate ? In
    this case you have a mistake in your param.
What do you see in log box ?
Le 11/03/2010 08:55, manish ramteke a écrit :
...
Hi,
Yes have selected a queue in agent preferences and its blue. But
    still with this setting I am
    not getting notification.
On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm
    mailto:Guillaume.Rehm@bnu.fr> wrote:
Hi again,
Do you select prefered queue in agent preferences ?
        All queues for this agent must be in blue to have
        notifications from these queue.
Le 11/03/2010 07:35, manish ramteke a écrit :
...
Hi,Please help me with this.
On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke
        mailto:manish.s.ramteke@gmail.com> wrote:
Hi,
I have done changes in Preferences and enabled ticket
            all notification for a agent.Agent belongs to a
            particular queue
            Are there any other settings required in queue or for
            user which I might be missing.
Please suggest.
Regards,
            Manish Ramteke
Regards,
        Manish Ramteke
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    Guillaume REHM
    Centre de Ressources Informatiques
    Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
    5 rue du Maréchal Joffre
    BP 51029
    67070 Strasbourg
tél: 03 88 25 28 23
    fax: 03 88 25 28 03
    mail:guillaume.rehm@bnu.fr  mailto:guillaume.rehm@bnu.fr
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Regards,
Manish Ramteke
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr