Michael,<div><br></div><div>Also be careful about what you think a good backup is.  The database does NOT store all of the system config settings.  Most of these are stored in :</div><div><br></div><blockquote class="webkit-indent-blockquote" style="margin: 0 0 0 40px; border: none; padding: 0px;">
<div>Kernel/Config/Files/ZZZAAuto.pm and</div><div>Kernel/Config/Files/ZZZAuto.pm</div><div><br></div></blockquote>If you don&#39;t back those up, most of your customizations will be lost if you tried to reinstall OTRS on another server if your production server died.<div>
<br></div><div>Justin Noel</div><div><a href="http://calendee.com">http://calendee.com</a></div><div><div><br><div class="gmail_quote">On Wed, Feb 24, 2010 at 7:40 AM, Michael Mitchell <span dir="ltr">&lt;<a href="mailto:mmitchell@6ave.com">mmitchell@6ave.com</a>&gt;</span> wrote:<br>
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<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">I have created a new server installing otrs 2.4.6 on a
windows 2003 server box using mysql 5.0 now I have another server running
version  2.4.3 which is currently our production box I want to backup the
production box, what are the steps in backing up the database this is my 1<sup>st</sup>
time doing so any help would be greatly appreciated.   </span></font></p>

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<p class="MsoNormal"><em><i><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Michael D Mitchell</span></font></i></em></p>

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