Hi People, does anyone know if it is possible to show the ticket free text section on the
 
AgentTicketPhone.dtl - I have added the following onto this but it does not appear, am I doing something wrong?
 
<!-- dtl:block:TicketFreeText -->
                <tr>
                  <td colspan="2" class="contentkey">$Data{"TicketFreeKeyField"}:</td>
                  <td class="contentvalue">$Data{"TicketFreeTextField"}</td>
                </tr>
<!-- dtl:block:TicketFreeText -->
which as far as I can tell calls the free text fields.  Is it unable to do this because at the time there is no Ticket created?
 
Thanks 
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