Re: [otrs] Ticket closed with first customer contact

Hi, On 13.10.2010, at 19:31, Pradumna Maheshwari wrote:

Can you please tell me, what do we mean by closing ticket with first customer contact ? How it is related to Articles of the ticket ? Is it possible to generate its report in 'Stats' ? How ?

Closed by first contact: Phone Ticket created with closed status Ticket closed with first email/phonecall to customer Stats: FirstLevelSolutionRate Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project