Hi,

On 26.01.2010, at 16:18, Guillaume Rehm wrote:

I now that, but my customers are customers !!
If someone have an idea  ??

Thanks in advance.

Le 26/01/2010 09:52, Ralf Hildebrandt a écrit :

Top posting is frowned upon

look at Sysconfig -> Ticket -> Frontend::Agent::ViewCompose

There you can define how the response format should behave. Take care of using $QData{"xyz"} ... the "Q" is IMPORTANT !!!

Nils Leideck

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Guillaume REHM
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