I hate to be annoying, but I have another question.
In the old (1.1.2) search utility, there were two pre-defined searches:
Show all open tickets and Show all closed tickets.
Now I can certainly recreate these searches myself, but these saved
templates are individualized. (If I create/save a nice search template,
it's only for my id).
Is there a way to either:
A) Restore the "Show Open Tickets" functionality or...
B) Create saved search templates that apply to every tech?
Jake
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Covert, Jake
Sent: Thursday, April 01, 2004 10:39 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Feature Request: un-linking tickets
Feature request:
Once a ticket is linked, how do you unlink them? Of course, you could
probably clear out the ticket number in the Link page, and hit update, but I
think if there was an 'Unlink' button or link next to each of the 7 possible
link fields.
See attached image for my idea of how it might look.
I also think that this would provide some feedback to the tech that he had
sucessfully linked the tickets together. Right now when you enter in a
link, it just returns you to the link page without knowing that it worked.
Just my $.02
Jake Covert
:-)
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Robert Kehl
Sent: Tuesday, March 30, 2004 1:17 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Problems with sending emails
On Tuesday, March 30, 2004 3:38 PM
Andreas Bublitz
I didn't mean CheckEmailAddresses but CheckMXRecord.
Your server can't check the MX (Mail eXchanger) record in the DNS for gmx.de. This means DNS resolution isn't working. It may well be the server is not allowed to issue DNS queries to the outside. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/