Martin, you are too fast ;-)
[...] You would have to define a tag and then allocate this tag to all the tickets belonging to the same 'class'. Then you would need an extra function (bulk answer...) to write the answer, select the tag which groups the messages and send out an answer to all these tickets and close them. [...]
Ohh. Ja. Smart. Stefan you are great. That is a possible solution.
I put this "bulk answer"-feature on the todo list (~beta8).
Do you remember the STTS times? I did not expect this to be done that fast, but I do not know the technique behind the curtain well enough...
Martin
Stefan -- Stefan Schmidt Email: jsj@jsj.dyndns.org jsj@exsuse.de Bremen jsj-hb@t-online.de s.schmidt@iu-bremen.de