Re: [otrs] how to connect the services to Queues - problem is resloved

3 Feb 2010

      Hi Every One,

The below given example i wrote the ACL like this.
Now my problem is resolved.

Can we able to write this Code into too shot.

# -----------------------------------------------------------------------
# start of ACL configurations
# -----------------------------------------------------------------------

$Self->{TicketAcl}->{'ACL-Customer-Services'} = {
        Properties => {Frontend => {Action => 
['CustomerTicketMessage']},  },
# hide the service's for Queues
       PossibleNot => {Ticket => { Service => 
['[RegExp]::','[RegExp]^*']}  }  };

$Self->{TicketAcl}->{'ACL-Name-1'} = {
                     # match properties
   Properties => {

        Queue => { Name => ['[RegExp]^Network']  },
             },

    PossibleNot => {
        Ticket => { Service  => ['[RegExp]::','[RegExp]^AnitVirus',
                                 '[RegExp]^Network problem',
                                 '[RegExp]^VPN problem',
                                 '[RegExp]^Link-Problem'],
                         },
                   },
};

$Self->{TicketAcl}->{'ACL-Name-2'} = {
                     # match properties
   Properties => {

        Queue => { Name => ['[RegExp]^Desktop']  },
             },

    PossibleNot => {
        Ticket => { Service  => ['[RegExp]::',
                                 '[RegExp]^PCnotBooting',
                                 '[RegExp]^MotherBoardProblem',
                                 '[RegExp]^Ram Problem',
                                 ],
                   },
                },
};

# -----------------------------------------------------------------------
# end of ACL configurations
# -----------------------------------------------------------------------

ramana wrote:
...
Hi all,
Guys, is there a way to connect Services to the Queues and not to
Customer
Kindly help me on this below example if any solution.
provide the code for this Example.
Here i have create two Queues and Six services,  three are Network 
related and remaining three are Desktop related.
Question: When customer is selecting  the Network Queue they should be 
able to see only 3 Network services. 
                                         Desktop Queue they should be 
able to see only 3 Desktop services.
Queues :         1) Network                                2) Desktop
       Services            a) Network problem                      a)  
PC not Booting
                           b) VPN problem                          b)  
Mother Board Problem
                           c) Link-Problem                         c)  
Ram Problem
Kindly help me on this above example if any solution.
provide the code for this Example.
Thanks & Regards,
Ramana