Hello,

I'm trying to create a simply ACL, just copied the same from the otrs doc to Config.pm

 $Self->{TicketAcl}->{'ACL-Name-1'} = {
        Properties => {
            Ticket => {
                Queue => ['Raw'],
            }
        },
        Possible => {
            Action => {
                AgentTicketLock => 1,
                AgentTicketZoom => 1,
                AgentTicketClose => 0,
                AgentTicketPending => 1,
                AgentTicketNote => 1,
                AgentTicketHistory => 1,
                AgentTicketPriority => 1,
                AgentTicketFreeText => 1,
                AgentTicketHistory => 1,
                AgentTicketCompose => 1,
                AgentTicketBounce => 1,
                AgentTicketTicketPrint => 1,
                AgentTicketForward => 1,
                AgentTicketTicketLink => 1,
                AgentTicketPrint => 1,
                AgentTicketPhone => 1,
                AgentTicketCustomer => 1,
                AgentTicketOwner => 1,
            },
        },
    };
to remove the close option from the queue Raw,

but this doesn't work, I've set everything to 0, and got nothing changed

is there anywhere that I should change? Or enable ACLs, anything to make this work?

Thanks