Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

On Mar 9, 2016, at 10:26 AM, "DHilsbos@performair.com" wrote:

David;

The message is coming from OTRS, of course the MTA is unconfigured, the only thing the server does is run OTRS.

The message you quoted is an Exchange message, so the problem is there. Exchange (stupidly) has filters for common misconfigurations which are usually not helpful.

Why is there a piece of OTRS that is trying to send mail to server superuser account? What does this email (from an OTRS daemon) likely indicate?

OTRS sends mail to root about configuration problems, as root is most likely to be the one that can fix it.

From the subject line, the message is probably a notification that the OTRS scheduler is not running (just a guess) or that there's a problem fetching new mail. It's probably sending the message to all the OTRS admin ids, which include root by default.