This is an interesting question to me (sorry, no complete answer) because, as far as I can tell, you can sort up/down by any column/field in search results, but not in Queue View. I find that limitation inconvenient, and would be happy to know of a way to sort in Queue View. -tom
On Fri, 10 Feb 2006 17:37:43 -0400, otrs.sarahwbs@xoxy.net said:
> I'm thinking about using OTRS for a client's site. One of the features I > absolutely need is the ability to sort all of my tickets into the exact > order I want. I know a lot of systems only allow you to specify a few > priority levels and then sort tickets by those levels. Is the kind of > custom sorting I'm looking for possible with OTRS? > -- > sarah adams > web developer & programmer > portfolio: http://sarah.designshift.com > blog: http://hardedge.ca -- Thomas L. Baca thomas.baca@nau.edu Manager, Information Technology (928) 523-2088 College of Engineering and Natural Sciences Northern Arizona University