Hi all, I am new to RT - Just installed 1.3.2 from source, and I would like to setup LDAP auth to Active Directory. After reading the many examples out there I have made it to a point where when a user hits the customer.pl and puts in their Active Directory username and password you see a message in the logs that the auth was successful - but the web page shows Panic! No UserData!!! I assume this is because RT wants that users information in it's own database, hence the overlay to http://wiki.bestpractical.com/index.cgi?AutoCreateFromExternalUserInfo AutoCreate - My problem is I believe in installing this overlay - the documentation refers to a couple of items that do not seem to exist - such as RTSiteConfig.pm which does not exist - so I was using Config.pm - or the 'lib' directory where you are supposed to put files - I have just been placing them in Kernel/System - To get the auth and user creation to work - I copied the User_Local.pm and CurrentUser_Local.pm into System - So far the auth piece works but the user creation does not - No errors are reported in the logs ..... Added the following lines to Config.pm # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = '172.17.17.110'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=corp,dc=phillips,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'SamAccountName'; $LDAPExternalAuth = 1; $LdapServer="172.17.17.110"; $LdapUser="cn=administrator,cn=Users,dc=corp,dc=phillips,dc=com"; $LdapPass="ourpass"; $LdapBase="dc=corp,dc=phillips,dc=com"; $LdapUidAttr="sAMAccountName"; $LdapFilter="(objectclass=*)"; $LdapTLS = 0; $LdapGroup ="cn=Domain Users,ou=Users,dc=corp,dc=phillips,dc=com"; $LdapGroupAttribute = 'uniqueMember'; $LdapSSLVersion = 2; $LdapNameAttr = "cn"; $LdapMailAttr = "mail"; $AutoCreateFromExternalUserInfo = 1; Any thoughts appreciated, Edward B Ebrooathealthydirections.com