On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G <arpit2.g@tcs.com> wrote:

Hello Everyone,
I am trying to use generic agent via web-interface for escalating ticket
from 1st level queue to 2nd level. Tickets are getting escalated but I am
facing one issue here.
After the ticket has been escalated, that ticket is no more visible in "My
Tickets" section of Customer web-interface. Can anybody please guide me
what is the mistake here.
Thanks in advance
Regards
Arpit Gupta

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