20 May
2013
20 May
'13
9:25 p.m.
On Mon, May 20, 2013 at 10:41 AM, Thiago Zerbinato
We are using OTRS OTRS 2.4.12 for the last 3 years... now we need to appoint period on a ticket's... and not work time... for ex. : We need to appoint in a ticket that I have worked on it from 2013-05-20 08:00 to 2013-05-20 12:00 ...
Is that possible ?
For that kind of information we usually write a report straight from the database, looking at the timestamps for state changes. Other than that, we keep manual track of time spent working on a ticket or case with the Time Accounting module [1] But I do not know if either would cover your needs. Best regards, -- -alf 1] http://www.otrs.com/en/software/otrs-help-desk/features/time-accounting/