I am attempting to upgrade OTRS using the instruction from http://doc.otrs.org/3.0/en/html/upgrading.html . I am unclear as to what to do on  a few of the steps as well as getting errors.

 

It says to look for the files in opt/otrs, however the 3.0.10 version files are in /opt/otrs-3.0.10, so I have to traverse that directory to run any of the commands.

 

Step 6

Themes

 

Step 7

SetPermissions.pl, Not sure how to apply this

Step 8 MySQL:
  shell> cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs, I get a password prompt which I understand but it also says no file or directory found?
Step 9
        shell> scripts/DBUpdate-to-3.0.pl, No File or directory Found
Step 10 
MySQL:
        shell> cat scripts/DBUpdate-to-3.0-post.mysql.sql | mysql -p -f -u root otrs, same result as step 8
 
Step 11
        shell> bin/otrs.RebuildConfig.pl
        shell> bin/otrs.DeleteCache.pl , never seems to do anything
 
 
Not sure what I am doing incorrectly
 
 

 

 

                                                                               

 

 

 

 

Thank you,

 

Garabed Yegavian