
Hi Sheryl, On Wed, May 28, 2003 at 08:05:54PM -0400, Sheryl Coe wrote:
I need to know if there is some possibility to configure OTRS so customers can actually look at issues not owned by themselves.
Can you hard code a default (overridable) cc to an email addr ( mailing list archive)?
What do you meant with "default cc to an email addr"? You could hard code a cc address to the Kernel/Output/HTML/Standard/AgentCompose.dtl template.
We're new OTRS users. I just cc messages that I think are particularly useful (insightful, blazingly brilliant;-) to a searchable mailing list archive. Then later I mine it for what I now call "responses".
I couldn't open the archive to visitors without the correspondent's consent, and it would be hard to keep track of that.
[[We have FUN with OTRS !]]
Fine! :)))
Sheryl
-Martin