You change this under sysconfig -> framework or otrs ( i think ) -> core:tickets. There you have something called " Ticket::TicketnumberPosition"
This lets you deside the place of the ticketnumber in the subject.
Sorry if I'm wrong but the system we are running is heavily modified.
Vennlig hilsen - Best regards - Saludos Cordiales
Erling Lothe
IT Consultant
----- Original Message -----
From: "Norbert Bede"
To: "User questions and discussions about OTRS."
Sent: Wednesday, April 7, 2010 4:00:51 PM
Subject: [otrs] Get Ticket reference at the end of the email subject
hi,
Is there any possibilities to get #Ticket Number to the end of the
subject ? OTRS now automatically put this reference to the subject as
first variable. For me it is not too much important - nothing say to
me in many cases - much more important for me the original subject.
I'm looking for the option to get this #ID at end of the email subject.
thanks
norbert bede [nbe222]
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