Re: [otrs] What is the difference between OPEN and NEW state?

12 Mar 2008

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BCWINFO schrieb:
...
So, if I (an agent) use OTRS interface to create a ticket (e-mail
ticket, phone ticket, doesn't mind), its state will be OPEN. However, if
ticket comes into OTRS by a customer, then, its state will be NEW. Right?
...yes - that's the default behaviour.

regards, Torsten Thau

- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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