I hate replying to my own message, but nevermind about this.. I found the spot I had to edit (CustomerUser/LDAP.pm around line 510 or so)... Just a simple $Value =~ s///; did what I needed.. Sorry. Greg -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Baker, Greg Sent: Wednesday, November 14, 2007 9:50 AM To: otrs@otrs.org Subject: [otrs] Patching OTRS (LDAP Company) I have a problem with my Active Directory configuration, the users' groups only appear in their distinguishedName attribute. I want to patch OTRS so that I can use the distinguishedName for the CustomerID value, however I want to use a substring inside the user's distinguishedName. For example the DN for a user is: CN=(name),OU=(group),DC=(...),DC=(...) I want to grab the "OU" section from that string. I'm wondering where I would make such a patch inside OTRS..? I can't seem to find where I would do this. I know perl so really I am just looking for the location of where this attribute gets retrieved/set. Thanks..! Greg _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/