Re: [otrs] Interrogations about Support module

10 Feb 2009

      Hi Luis,

Thanks a lot for your reply.

I renamed the file like you said and now the support module is telling 
me proper informations, everything is OK :)

Laurent

Luis Miguel a écrit :
...
Hi Laurent,
Apache reads the files in the /etc/httpd/conf.d/ directory in 
alphabetical order. So it reads otrs.conf before perl.conf. Rename 
perl.conf to 0-perl.conf to make sure perl libraries are loaded before 
it reads otrs.conf.
Hope it helps,
Luis Miguel Navas
On Mon, Feb 9, 2009 at 5:37 PM, Laurent Minost mailto:lminost@denyall.com> wrote:
Hi everyone,
I'm wondering how OTRS Support module is getting informations about
    WebServer please because on my installation, it tells me that a lot
    of things are critical where it should not :
Check if the system use Apache::DBI.
           Apache::DBI should be used to get a better performance (pre
    establish database connections).  Critical
Check if the system use Apache::Reload/Apache2::Reload.
           You should use Apache::Reload or Apache2::Reload to increase
    your performance.    Critical
Check used mod_perl version.
           You should use mod_perl to increase your performance.   Critical
-> Running system is :
    [root@daotrs conf.d]# cat /etc/redhat-release
    CentOS release 5.2 (Final)
-> Apache::DBI module is installed and declared in otrs.conf :
    [root@daotrs conf.d]# rpm -qa | grep -i apache
    perl-Apache-DBI-1.07-1.el5.rf
[root@daotrs conf.d]# rpm -ql perl-Apache-DBI
    /usr/lib/perl5/vendor_perl/5.8.8/Apache
    /usr/lib/perl5/vendor_perl/5.8.8/Apache/AuthDBI.pm
    /usr/lib/perl5/vendor_perl/5.8.8/Apache/DBI.pm
    ...
[root@daotrs conf.d]# grep DBI /etc/httpd/conf.d/otrs.conf
    PerlModule Apache::DBI
-> Same thing for Apache2::Reload
    [root@daotrs conf.d]# grep -i reload /etc/httpd/conf.d/otrs.conf
       # Apache::Reload - Reload Perl Modules when Changed on Disk
       PerlModule Apache2::Reload
       PerlInitHandler Apache2::Reload
-> Same thing for mod_perl
    [root@daotrs conf.d]# rpm -qa | grep -i mod_perl
    mod_perl-2.0.2-6.3.el5
[root@daotrs conf.d]# grep mod_perl /etc/httpd/conf.d/perl.conf
    LoadModule perl_module modules/mod_perl.so
verified this point from /server_info and saw that module is
    properly loaded ...
Does it looks like something is weird with Support module
    detection/test please ?
    Any performance/improvements tips are also welcomed please :)
    How can I really check that mod_perl / Apache2::Reload / Apache::DBI
    are properly used/activated for OTRS please ?
Thks,
Laurent MINOST
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