Hello, I didn't find the right parameter Status/View from the Sysconfig. Could you give me more information. Thanks ! Raph, De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Mark Moore Envoyé : lundi 25 juin 2007 17:20 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Viewing all tickets in a queue Gabriele D'Andrea wrote:
1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it.
You can do a Search, or you could enable Status/View from the Sysconfig
Hope this helps... Got it. Thanks!
Gabriele
-- Mark --0- ---------------------------------------------------------------------- Mark Moore UCAR/NCAR/CGD mmoore@ucar.edu 1850 Table Mesa Drive (W) 303 497-1338 Boulder, CO 80305 (F) 303 497-1324 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/