Hello my upgrade from otrs 2.3.5 to 2.4.7 went super smooth and am quite pleased with new features. I was running faq 1.4.96 with 2.3.5 and it was working. Obviously 2.4.7 requires faq 1.6.x as stated here http://ftp.otrs.org/pub/otrs/packages/otrs.xml However, when I go to upgrade the faq , it blows away the css and the system log is looking for a css.dtl file that the 2.4.7 did not create...everything looks not too attractive on the admin side of things(not just faq....all admin screens!) Here is an system log when I try to upgrade faq:(the db errors I can probably just ignore since it cannot create duplicate items that exist, but the read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory errors are the ones I need to fix). Time Priority Facility Message Fri Jul 23 19:02:13 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 19:02:08 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 19:00:44 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 19:00:37 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 19:00:33 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:53:48 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:53:45 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:53:40 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:52:13 2010 error OTRS-CGI-10 Can't read /opt/otrs/Kernel/Output/HTML/Standard/../Standard/css.dtl: No such file or directory Fri Jul 23 18:52:05 2010 error OTRS-CGI-10 Duplicate column name 'inlineattachment', SQL: 'ALTER TABLE faq_attachment ADD inlineattachment SMALLINT NULL' Fri Jul 23 18:52:05 2010 error OTRS-CGI-10 Duplicate column name 'approved', SQL: 'ALTER TABLE faq_item ADD approved SMALLINT NULL' Fri Jul 23 18:52:05 2010 error OTRS-CGI-10 Table 'faq_log' already exists, SQL: 'CREATE TABLE faq_log ( Fri Jul 23 18:51:59 2010 error OTRS-CGI-10 Can't remove file /opt/otrs/Kernel/Modules/PictureUpload.pm, because it a framework file and no other one exists! Fri Jul 23 18:51:58 2010 notice OTRS-CGI-10 No such package FAQ-1.6.1! Fri Jul 23 18:51:33 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl is different! Fri Jul 23 18:51:33 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Modules/PictureUpload.pm is different! Fri Jul 23 17:59:18 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl is different! Fri Jul 23 17:59:18 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Modules/PictureUpload.pm is different! Fri Jul 23 17:58:52 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl is different! Fri Jul 23 17:58:52 2010 error OTRS-CGI-10 FAQ-1.4.96: /opt/otrs/Kernel/Modules/PictureUpload.pm is different! Any one care to shed some light on this...and assist? Thanks much, Isaac