Thanks for all the help so far.&nbsp; I have OTRS set up and authenticating agents and customers against our ActiveDirectory server.&nbsp; Awesome!<br><br>We use MS Exchange as our email server.&nbsp; I&#39;ve set up the SMTP configuration in OTRS so that tickets and messages get mailed out to agents.&nbsp; However, we&#39;d like our customers (internal employees) to be able to email problems to &#39;
<a href="mailto:otrs@domain.com">otrs@domain.com</a>&#39; and have OTRS automatically pick up the email and create a ticket.&nbsp; I have created the &#39;otrs&#39; user in ActiveDirectory and configured an email account for this user.&nbsp; This user can send/receive email fine through our Exchange server.
<br><br>In trying to follow the directions in the Docs (<a href="http://doc.otrs.org/1.3/en/html/receiving-email-cmd.html">http://doc.otrs.org/1.3/en/html/receiving-email-cmd.html</a>), I&#39;m getting lost.&nbsp; :-(<br><br>When I do:
<br><br>shell# cat test-email-1.box | /usr/share/otrs/bin/PostMaster.pl <br><br><br>It works fine.&nbsp; The message appears in the queue.&nbsp; So, how do I get messages sent to &#39;<a href="mailto:otrs@domain.com">otrs@domain.com
</a>&#39; to the OTRS server?<br><br>Thanks,<br><br>Robert Aldridge<br>