Re: [otrs] LDAP error message: Authentication succeeded, but no customer record found in the customer backend

21 May 2013


      As Gerald said, what you need to do is to configure the sync section of the
LDAP configuration in your config.pm like the following

# agent data sync against ldap
     $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
     $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://ldap.ip.address';
     $Self->{'AuthSyncModule::LDAP::BaseDN'} =
'DC=Domain,DC=example,DC=com';
     $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'user';
     $Self->{'AuthSyncModule::LDAP::UID'} ='sAMAccountName';
     #$Self->{'AuthSyncModule::LDAP::UID'} ='cn';
     $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'SearchUser';
     $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
   # DB -> LDAP
         UserFirstname => 'givenName',
         UserLastname  => 'sn',
         UserEmail     => 'mail',
    };


2013/5/21 Gerald Young 
...
This isn't true. You can query the customer data from the backend source.
You don't have to import it to OTRS.
On Tue, May 21, 2013 at 11:17 AM, Mario Zamora wrote:
...
You have to create the users in the customer database, LDAP is used only
to check if user and password matches. The customer database is the user
information for OTRS. And yes, you have to create one by one, or create a
script that reads users from ldap and writes to otrs database.
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