I'm using the standard OTRS 2.3.4 how downloaded by the OTRS WEB site.
It say also
Software error:
No SASL mechanism found
at C:/PROGRA~1/OTRS/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74
I cannot find SASL on the manual.
Does it exist a god book on OTRS?