However even though the agent is the member of only this one group, he can still log tickets for all the customers in the database (both those that are in the group and those that are not in it).

On Wed, Jun 1, 2011 at 2:13 PM, <niklas.johansson@knowit.se> wrote:

The correct way as I know it is to have one group (with one queue) for
each company. You then assign the agent to that group. In case you
register the customers you will then assign both the agent and the
customer-users to the same group. Isn't this sufficient?

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