Re: [otrs] SSL Error

Michiel, When I switched to mod_perl the SSL issues began. If I disable mod_perl in the httpd.conf then the ldaps connections work correctly. I couldn't find the variable for mod_perl to set the language. Could you shed a little light on that for me? I attempted to use the new all in one install and had nothing but issues with it. Apache will not start correctly because it cannot find apache2-httpd-new.include.conf because it expects it at <wherever you installed OTRS to>\OTRS\scripts\ but it is actually at <wherever you installed OTRS to>\OTRS\otrs-2.4.6\scripts\. I fixed this issue then continued to run into more issues so I gave up on it and am returning to attempting to fix the mod_perl with my working installation of OTRS. With Regards, Boyd JEWETT -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 12, 2010 3:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SSL Error Hi Boyd, This confuses me a little. Could you please explain when exactly the issues with LDAPS started? When you switched to ActiveState or when you switched mod_perl on? In both cases, it might still be the same issue I pointed out: mod_perl - it could be that the language environment variable is different with or without mod_perl. Please try disabeling mod_perl to see if it helps. Activestate Perl - it could be that one of the SSL libs was not properly installed with ActiveState.. please check on that. Or, you can try the new all-singing all-dancing 'OTRSperl' windows-based installer which includes a custom built perl, mod_perl and all crypto modules you'd need. Feedback very welcome! See: http://otrs.org/releases/2.4.6/ -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 12, 2010 at 8:22 PM, JEWETT Boyd wrote:

Michiel,

Thank you but this was not the fix for issue I'm having.

Let me give a little more background to my issue. I'm using OTRS 2.4.5 on windows with ActiveState Perl 5.10.1 because I couldn't get StawberryPerl to install mod_perl. I had everything up and running just the way we wanted it but the site was very slow. Therefore, we decided to install mod_perl to fix our performance issue. This is when our SSL problem started. Prior to the mod_perl install and activation we could successfully access our companies AD server over an LDAPS connection without having IO::Socket::SSL or Net::SSLeay installed. However, once we enable mod_perl it was mandatory to have the two SSL modules for the Net::LSAP Perl module to work properly but now we get the errors listed in my earlier message.

Is there any special configuration required to get the SSL modules to properly communicate with the LDAPS? If there are can you please let me know what the general steps are so I can get them implemented? Thank you.

With Regards, Boyd JEWETT

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, January 11, 2010 4:23 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SSL Error

Hi Boyd,

Apparently you use an LDAP backend which is using SSL; for this the LDAP perl module uses Net::SSLeay which has some stupid issue with the language used because of your language settings; check this thread:

http://www.mail-archive.com/openssl-users@openssl.org/msg12410.html

If that is not the issue, please share your system details (OS, perl version).

Regards, -- Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm

On Mon, Jan 11, 2010 at 5:45 PM, JEWETT Boyd wrote:

...

After installing mod_perl2 and DBD::MySql and all necessary dependencies I now receive the following error when I connect after restarting services on OTRS:

Software error:

[Fri Jan 8 12:48:00 2010] SSL.pm: Your vendor has not defined SSLeay macro VERIFY_NONE at C:/Perl/site/lib/IO/Socket/SSL.pm line 25

[Fri Jan 8 12:48:00 2010] SSL.pm: BEGIN failed--compilation aborted at C:/Perl/site/lib/IO/Socket/SSL.pm line 32.

Compilation failed in require at C:/Perl/site/lib/Net/LDAP.pm line 172.

For help, please send mail to the webmaster (webmaster@somenet.com), giving this error message and the time and date of the error.

Then if I refresh the window I get:

Software error:

Attempt to reload IO/Socket/SSL.pm aborted.

Compilation failed in require at C:/Perl/site/lib/Net/LDAP.pm line 172.

For help, please send mail to the webmaster (webmaster@somenet.com), giving this error message and the time and date of the error.

Any insight would be greatly appreciated.

With Regards,

Boyd JEWETT

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