Re: [otrs] upgrading from OTRS 2.3.4-01 to the latest version

The documentation is the correct way of doing this. Do this in a test environment. Give yourself some time to verify and test each upgrade step. Remember to check the Release Notes http://www.otrs.com/en/open-source/community-news/releases-notes/release-not... http://www.otrs.com/en/open-source/community-news/releases-notes/release-not... http://www.otrs.com/en/open-source/community-news/releases-notes/release-not... It seems reasonable that fedora rpms should be okay for RHEL, though source upgrades will also work. The major caveats are the 3.1.x database relies heavily on Foreign Keys so MyISAM might need to get converted to InnoDB. I did this by search/replace in the sql dump http://forums.otterhub.org/viewtopic.php?f=62&t=16730 The themes are incompatible between major revision levels (2.4/3.0/3.1) Especially in 3.0->3.1 the addition of Dynamic Fields and conversion from TicketFreeText fields may take a very long time. With that much of a jump, there might be a strong case for creating a verifiable, testable, database backup and then using Generic Agent to delete old (> 1 year?, > 6 months?) tickets prior to upgrade (even if you do this on the test bench, not production). I'm not saying you have to do this, but it could greatly speed up your conversion. Hope this helps. Please make and verify backups of your application and database prior to doing anything suggested. On Tue, Oct 2, 2012 at 8:17 AM, Coert Waagmeester wrote:

Hello all,

We have OTRS 2.3.4-01 running on a RHEL 5.3 system. I want to install a new machine running RHEL 6.3 and upgrade the existing OTRS to 3.1.10.

I read in the documentation that I will need to step through each of the minor versions for this upgrade, eg 2.3 > 2.4 > 3.0 > 3.1.10. Is this the correct way of doing it?

Where can I find the archive RHEL RPMs for OTRS? Should I use the fedora 4 directory on ftp.otrs.org?

Thank you in advance, Coert Waagmeester --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs