In my OTRS installation (v.5.0.12) I have added a state (just a different name called “in progress”) with type “Open”

Is there a way to put a menu button that will change the state of a ticket from the Agent’s interface when in Zoom View of the ticket?

I am looking something similar to “Pending”, “Close”, “Decision” etc. It can also be located under “Miscellaneous”.

Do you have any ideas what will it be needed??

Thanks,

G.