Gabriele D'Andrea wrote:
Well, I understand that it's not strictly necessary, because tickets can be filtered by CustomerID, but it's not as immediate as it colud be if proper subques were enabled. In other words, with specific customers subques, as soon as an agent logs in, he immediately sees tickets divided by each customer, and can easily switch between customers queues. Otherways, an agent should search the tickets by CustomerID, but it's less practical.
You can also click the CustomerID for a customer in a queue and see all tickets for that customer that way. I was just trying to save you some overhead in your setup. If you really feel you need subqueues for all customers, by all means go ahead and set them up. Nils Breunese.