That works for me, but what I’ve found out is that once a
user has services assigned to them, I can’t assign default services…
Its like either you individually add services to the user OR
default, but you can’t have both.
Is that normal?
Jason Dupuy
IT Manager
St. Peters, MO 63376
636-939-9008 Phone
314-218-2339 Fax
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From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arthur
de Pauw
Sent: Friday, November 06, 2009 12:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SLA combo box contains only a dash
In our setup (with ITSM), you have to link Services to
customer users through the "Customer Users <-> Services" link.
If you now select the Customer User with Services assigned, your drop down
should be filled with the services you've setup for this user.
Hope this helps,
Arthur
On Fri, Nov 6, 2009 at 5:58 PM, Stijn Debruyckere <stijn.debruyckere@luciad.com>
wrote:
Hi there,
I have enabled Service/SLA's and added a (valid) SLA and service. As a
result, every ticket now has two new combo boxes in the free fields
part: Service and SLA. But somehow the SLA combo doesn't display any
values, it just contains a dash. The service combo box does work.
Does
anyone have any clues or hints to figure this one out?
Thanks a lot,
Stijn