I have another question about OTRS. We have a lot of customers and we implemented the function "Customer with multiple IDs" described here http://doc.otrs.org/2.4/en/html/x1801.html The problem is that we need to assign a lot of customer ids to a customer user and the textbox is too short. I need to insert more or less 600 characters in the CustomerIDs textbox. I also checked the customer_user table in the database and the field type of the row "customer_ids" is varchar(250) so it is not possible to insert more than 250 characters. I have these ideas: 1) altering the field type of the "customer_ids" row setting it to varchar(1000) 2) follow the "Customer with multiple IDs" procedure 2 or 3 times adding other "customer_ids" rows (customer_ids1, customer_ids2, customer_ids3) Do you have better ideas? If not, what do you suggest? Thanks, Alessandro Cortiana